Tuesday, June 3, 2014

*Building Silent Skills: A Discussion of Character in Business

Written by Corey Elliott, Portland State University Management and Leadership Student

*DisclaimerThis information does not apply to the people who value the detriment of others. This information does apply to those who aspire to be great people who are positive influences in the world that affects them. If this is you, read on.

I am currently an undergraduate student at the School of Business Administration at Portland State University. I go to school full time, work part time, and spend my weekends singing in a choir. Needless to say that I am a busy person. As most of my college-going peers, I have been obsessed with the skills and training and experience and bells and whistles it takes to find my way into my “perfect” career; you know, that perfect career that tasks you with the things you are passionate about, and birds tweet you awake every day, and you have more money than you know what to do with, and you can take all the time to do with what you will (that job still exists, right?)
Contrary to the beliefs of our non-college graduate parents, this whole phenomena of higher education is much less of a luxury than just “going to school some more.” It’s a cutthroat semi-constant battling with your classmates that usually results in your outcomes being considered good enough for a passing grade, but not for getting that “good job.” Conflicting ideology aside, higher education is also a place where one is able to develop themselves as a functional adult and foster life-long relationships and skills. That being said, I think that the whole college experience is still as important as it was before the doors were widened to include all groups other than the privileged.

If we get the skills (and the stress) that are offered from a university, why is it that so many of us are left jobless after graduating?

According to Georgetown University in a 2013 study titled “Hard Times: College Majors, Unemployment and Earnings,” 7.9% of college graduates nationally are not finding a job who are looking for one. For those that are finding jobs, 36.7% of them are finding positions that either do not require a degree or do not match the degree that they achieved. That translates like this: a third of us who are lucky to be hired virtually got their degree for nothing. How is this possible? Since we were children we were trained to believe a college education is what will get us whatever job we want, with immeasurable potential for wealth and freedom in the world. What are we missing?

Where’s the dysfunction?

When speaking with my classmates in various climates of our learning environment, the conversation usually entails all the same facts: the details listed on their resume. Where they've attended school, their major, their aspired title, their job history, the awards they received in middle school… all the things that the average classmate did not ask. Then, they assume you will tell them the same information so we can compare accomplishments and trophies and experiences. But alas, that is the competitive and flat environment we students are in. Unfortunately, there is much less probability that someone will come up to you looking to find out your hobbies and interests on campus than someone coming to measure their strengths against yours (or ask you to sign some petition) and create an epic team meant to conquer the world. 
All of these accomplishments and experiences help to make us attractive candidates for jobs or business teams, albeit less attractive as friends. With all these opportunities to build our resumes, we still wait for the call to interview with our fancy stack of paper describing how awesome we are. And here presents the disconnect: there are those of us who grind through our degree program filling our time with all the items that look good on our resume; then there are those who have taken opportunities meant to build character seriously, thought about who they really want to be as an adult, and behaved accordingly. I propose that to land that dream job, one must embrace that higher education offers more than one type of skill; not only job-specific skills, but the silent skills of positive character traits.

It takes two: Skills + Personality

The skills and experiences we are able to attain in our lives up to graduation are what takes us to the interviews, but there must be something that separates us from the hundreds of other individuals with similar or even better stacks of paper. Those "somethings" are the personality and character traits that get us out of bed every day, and tend to give guidance to our lives. There are many different values held by any individual in the world as well as many words to describe them, but according there are a few values that are commonly held in the world: love, truthfulness, freedom, responsibility, and unity to name a few. These common values are broad and have countless ways to be interpreted; the less canonized traits like humility and bravery are included in these umbrella terms. If we hold these values and traits close, we can guide our behavior towards the things that truly make us happy. And, as it turns out, if we stay true to our best selves, we are able to be the happiest and most successful in our careers and our lives.
Personality is not usually a topic easily related to the business world. Individuals most likely will address personality when thinking about choosing who they desire to date. If there are traits that humans are attracted to for copacetic romantic relationships, who’s to say that there aren't important personality traits and values that employers desire to hire the best employees?
This survey is meant to provide insight to the importance of personal values when choosing a partner. Created by Corey Elliott. 

Traits that predict job performance

There are a lot of tools and analyses out there whose responsibilities are to describe the performance effectiveness of personality or behavior traits of an individual. The Big Five test assesses traits related to the five dimensions of personality. These five traits are openness, conscientiousness, extroversion, agreeableness, and neuroticism or emotional stability.
The Myers-Briggs Type Indicator is the most often used personality assessment by management, and measures types rather than traits like the Big Five Test. As with most tests, the results yield inconclusive evidence for the connection of specific traits to performance. Tests for personality traits are one of those that are difficult to conclude because there are many amounts and combinations of traits in every person. Although there is no black and white answer, the personality trait that most correlates to high job performance across all types of jobs is conscientiousness, which includes the traits of being organized, systematic, punctual, achievement oriented, and dependable. Other traits and values that predict high job performance and satisfaction are good levels of self-esteem, self-efficacy, being proactive, and having an internal locus of control.

Building and Maintaining Strong Character

Having strong character traits typically means consistency and endurance; there is no real formula that exists to define the perfect set of character traits within any given individual. Every person has their own set of values, experiences, and personality. Sure, when we take a survey or any other personality test, we find that everyone surveyed fits into some category which makes it seem like there is no such thing as being unique; the reality is that although we may fit into a category, there is always some spillover or pull from another category.
Personality and character are shaped early in life and tend to show stability over a lifetime. These values are generally based in sociocultural frames, and are hard to change as your life goes on. I believe that there are significant amounts of people who are raised with a set of values that may disagree with their personality, or vice versa. In an oppressive time, this would be reason to isolate or punish someone. Fortunately in today’s flattening world, it is becoming easier to connect to people all over the world who share values and find a supportive community to transition to. These topics of character and personality then become manageable by the self.
There is no evidence that says that you are able to change your core personality traits nor your values, but there are methods to build character traits and focus your social skills to impact them positively. Learning through service is a primary method of teaching positive character traits with younger people, but how do we improve as adults? I propose a few activities to do regularly to keep true to your values:

·         Take inventory of the things that mean most to you and try to describe why they are important. When you are unable to further discuss why a concept is important to you, you have discovered a core value. Hold these close!
·         Try to learn what you are passionate about, and make an effort to find ways to appreciate your passion. Participating in activities that you truly enjoy will naturally harvest your best character traits, and it is often that these activities will fit on your resume as well.
·         Keep your eyes on the prize! Once you know what is important to you, do not lose sight of it. When it comes right down to it, money can benefit happiness, but alone it will not make you happy. You must take advantage of the lasting motivations in life: your morality first and foremost.
·         Don’t be afraid to challenge yourself. We must take all challenges as they are; a challenge is a call or summons to engage in any contest or difficulty, usually competitive in nature, which results in victory or failure. If you equip yourself with the tangible tools necessary to accept the challenge along with the intangible traits that support success, not only are you more likely to be victorious, but even in failure you are more likely to gain respect and wisdom.
·         You should never stop being willing to grow. My favorite hidden trait is humility; you have no way of knowing everything, so you must remain teachable to continue improving who you were yesterday. There are stagnant periods, however, if you feel that you have nowhere else to improve, you are basically stepping into an execution line.

What Now?

The point of this is not to advise you to abandon developing job skills needed to be effective and valuable in a job. There are even more resources made available to the public about job skill development than any other career service.
The Career Key- Identify Your Skills
Don’t stop building your experience! Those line items on your resume (volunteering, work experience, clubs, extracurriculars) are all sources of important job skills.  Look for new opportunities that help you towards a long term goal like internships and volunteering at events. But beware of the limitations of time; you must engage your time in what is the most important for you, do not suffer the consequences of role overload, conflict, or ambiguity.
Keep this in mind: while embarking on new experiences or continuing activities, try to think about your moral self whenever you can. Choose ethical behavior, support the people working close to you, and put your best foot forward. Research states that we tend to rate ourselves higher for ethics than others will rate us, which could mean that we can easily think there are little opportunities to improve. Our values and personality shape how ethical we behave along with other factors; we have to realize that others will perceive our actions differently than we may intend, and so we must behave to the best of our abilities.
            Remember that you obtained your job skills from hard work, and your employer knows that. The decision of your hire becomes an interaction between the things not seen on paper: the skills you don’t have or need to improve, the needs of the job you are applying for, the standards and obligations of the organization you are applying to, among other things. You must learn how to sell your “brand you” and your personal qualities, and help the interviewer sense the potential success that may come from hiring you.